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Refund Policy

STRATOS Consulting Group, LLC

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Effective Date: January 1, 2026
Last Updated: January 1, 2026

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STRATOS Consulting Group, LLC (“STRATOS,” “we,” “us,” or “our”) is committed to transparency regarding billing and payments. This Refund Policy outlines the circumstances under which refunds may or may not be issued for our services.

Consulting Services

All professional consulting services are billed based on time, scope, or project agreements.

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  • Completed consulting services are non-refundable

  • Fees for services already rendered, partially completed, or delivered are not eligible for refunds

  • Any disputes regarding scope or billing must be submitted in writing within 10 business days of the invoice date

Managed Services (MSP)

Managed IT, cybersecurity, and support services are provided on a monthly, yearly, or contract basis.

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  • Monthly managed service fees are non-refundable once the service period has started

  • Yearly managed service fees are non-refundable once the service period has started

  • No refunds will be issued for unused time, early termination, or partial months

  • Services are governed by a separate Managed Services Agreement (MSA) or Service Level Agreement (SLA)

Cybersecurity Services

Cybersecurity services may include monitoring, threat detection, assessments, remediation, and incident response.

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  • Cybersecurity services are non-refundable due to the nature of continuous monitoring and risk exposure

  • One-time assessments or audits are non-refundable once work has begun

  • Incident response services are billed as performed and are not refundable

Subscription-Based Services

For subscription or recurring services:

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  • Subscription fees are non-refundable

  • Cancellations must be submitted in accordance with the terms outlined in the applicable service agreement

  • Access to subscription services continues through the end of the billing cycle unless otherwise stated

Hardware, Software, and Third-Party Services

Refunds for third-party products, licenses, software, or hardware are subject to the vendor’s refund policy.

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  • STRATOS does not guarantee refunds for third-party products

  • Any approved refunds are subject to restocking fees, vendor policies, or administrative charges

Billing Errors

If you believe you have been billed in error, please notify STRATOS in writing within 10 business days of the invoice date. Verified billing errors will be corrected or refunded at our discretion.

Chargebacks

Clients agree to contact STRATOS directly to resolve billing concerns before initiating a chargeback. Unauthorized chargebacks may result in service suspension and recovery actions.

Exceptions

Refunds may be granted only at STRATOS’s sole discretion and must be documented in writing. No verbal refund approvals are valid.

Governing Law

This Refund Policy is governed by the laws of Puerto Rico and the United States, without regard to conflict of law principles.

Contact Information

For billing questions or refund inquiries, please contact STRATOS using the official contact information provided on our website.

STRATOS Consulting Group, LLC
Business & Technology Consulting

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