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IT Consultant
Description

IT Consultant Hybrid / On-Site

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Position Summary

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STRATOS Consulting Group, LLC is seeking a proactive, service-oriented IT Consultant to join our team. The selected candidate will provide comprehensive technical support to our clients, manage technology infrastructures, and collaborate in the implementation of Microsoft 365 solutions, cybersecurity, and server administration. This position is ideal for a technology-driven professional eager to grow within the Microsoft ecosystem.

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Key Responsibilities

  • Provide first and second-level technical support to corporate clients, both on-site and remotely.

  • Administer and maintain Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive, Intune).

  • Manage users, groups, and policies in Active Directory and Azure Active Directory (Entra ID).

  • Configure, monitor, and maintain Windows Server infrastructure (physical and virtual).

  • Implement and manage cybersecurity solutions, including Sophos XDR and Microsoft Defender.

  • Assist in the configuration and maintenance of network equipment (switches, firewalls, routers).

  • Document procedures, incidents, and technical configurations in a clear and structured manner.

  • Collaborate with the team on user onboarding and offboarding projects for clients.

  • Participate in the evaluation and recommendation of technology solutions aligned with client needs.

  • Respond to support tickets within established Service Level Agreements (SLAs).

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Minimum Requirements

Education

  • Bachelor's degree in Information Systems, Computer Science, Information Technology, or a related field.

  • Accepted equivalency: High school diploma with relevant technical certifications and proven experience.

 

Experience

  • Minimum 1 year of experience in IT technical support, helpdesk, or systems administration.

  • Proven experience in Microsoft 365 environments and Active Directory administration.

  • Exposure to Windows Server infrastructure in enterprise environments.

 

Required Technical Knowledge

  • Fundamentals of Windows operating systems (client and server).

  • Basic to intermediate Microsoft 365 administration: Exchange, Teams, SharePoint, licensing.

  • Active Directory: users, groups, GPOs, OUs, and permissions management.

  • Cybersecurity concepts: antivirus, EDR, phishing, password policies, MFA.

  • Networking: TCP/IP, DNS, DHCP, VPN, basic routing and switching concepts.

  • Hardware support: laptops, desktops, printers, and peripherals.

 

Preferred Knowledge (Plus)

  • Microsoft certifications: MS-900, MD-102, AZ-900, or equivalents.

  • Experience with Microsoft Intune and device management (MDM/MAM).

  • Knowledge of Microsoft Azure and cloud services.

  • Familiarity with Sophos solutions (XDR, Intercept X, Central).

  • Experience with ticketing and documentation tools (ServiceNow, Freshdesk, Notion, etc.).

  • PowerShell scripting for basic task automation.

  • Knowledge of Microsoft Defender for Business or Defender for Endpoint.

 

Competencies and Skills

  • Excellent verbal and written communication skills in Spanish (English proficiency desirable).

  • Ability to work independently and as part of a team under pressure.

  • Customer-focused with a high level of service and professionalism.

  • Ability to prioritize tasks and manage multiple projects simultaneously.

  • Willingness to continue learning and obtain additional certifications.

  • Punctuality, accountability, and a proactive attitude.

To apply, click the button below or send your resume to: careers@stratosconsultingpr.com

 

STRATOS Consulting Group, LLC is an equal opportunity employer.

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