Legal
Privacy Policy
STRATOS Consulting Group, LLC ("STRATOS," "we," "us," or "our") is committed to protecting the privacy and security of visitors, clients, and users of our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard information in accordance with applicable laws and regulations, including those applicable in Puerto Rico and the United States.
By accessing or using our website or services, you agree to the terms of this Privacy Policy.
Information We Collect
a. Personal Information
We may collect personal information that you voluntarily provide, including but not limited to:
- Name
- Company name
- Email address
- Phone number
- Billing and payment information
- Tax-related documentation (when required for services)
- Login or account-related information (for managed or subscription services)
b. Technical and Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring URLs
This information is used for analytics, security, and service improvement.
How We Use Your Information
We use collected information to:
- Provide and manage consulting, managed IT, cybersecurity, and subscription services
- Communicate with clients and respond to inquiries
- Process billing and payments
- Maintain compliance with legal and regulatory obligations
- Improve website performance and service quality
- Detect, prevent, and respond to security incidents
Managed Services & Subscription Data
For clients enrolled in managed services, cybersecurity services, or subscription-based offerings, STRATOS may collect and process operational, technical, or system-related data, including but not limited to:
- Device identifiers
- System logs
- Security alerts
- Configuration data
- Usage metrics
This data is used solely to deliver contracted services, maintain system integrity, monitor security, and fulfill contractual obligations. STRATOS does not sell or misuse managed service data.
Cybersecurity & Monitoring Activities
As part of cybersecurity services, STRATOS may perform:
- Network monitoring
- Endpoint monitoring
- Threat detection and response
- Vulnerability assessments
Such activities are conducted strictly within the scope of a signed agreement and for defensive, preventative, and compliance purposes only.
Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience and analyze website usage. You may control cookie preferences through your browser settings.
Disabling cookies may affect website functionality.
Information Sharing and Disclosure
STRATOS does not sell or rent personal information. We may share information only:
- With trusted service providers (e.g., payment processors, hosting providers) under confidentiality obligations
- When required by law, court order, or governmental authority
- To protect our rights, property, security, or users
- With client authorization or contractual consent
Data Retention
We retain personal and service-related data only for as long as necessary to:
- Fulfill contractual obligations
- Comply with legal, tax, and regulatory requirements
- Maintain records for audit or dispute resolution purposes
Data Security
STRATOS implements administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
However, no system is completely secure, and we cannot guarantee absolute security.
Client Responsibilities
Clients are responsible for maintaining the confidentiality of their credentials and access information. STRATOS is not responsible for breaches caused by client-side negligence, compromised credentials, or unauthorized third-party access outside our control.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
Puerto Rico & U.S. Legal Compliance
This Privacy Policy is governed by applicable laws of Puerto Rico and the United States, including data protection, consumer protection, and contractual regulations, without regard to conflict of law principles.
Changes to This Privacy Policy
STRATOS reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of the website or services constitutes acceptance of the updated policy.
Contact Information
If you have questions regarding this Privacy Policy or our data practices, please contact us using the official contact information provided on our website.